Reservation policy
Cafam Hotels
Melgar Vacation Center – Booking Policy
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Index
1. Booking Policy
2. Terms and Conditions
3. Frequently Asked Questions (FAQ)
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1. Booking Policy – Melgar Vacation Center
General Conditions
Bookings can be made through official channels: website, Contact Center, and authorized offices.
Online bookings are confirmed once full payment (100%) is completed at the time of purchase.
Cancellations and Refunds
– Cancellations within the deadline: full refund.
– Cancellations after the deadline: penalty according to the voucher.
– No-show: charged according to Law 300 of 1996, Article 65.
Modifications and Postponements
Up to 3 date changes allowed, subject to availability.
Changes after the deadline may result in a penalty.
Force Majeure
No penalties apply in verified cases (natural disasters, certified emergencies, public order situations).
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2. Terms and Conditions
Website Use
Guests must provide accurate information.
Online payments are processed securely.
Customer Rights and Responsibilities
Check-in: 4:00 p.m. (hotels) / 6:00 p.m. (houses)
Check-out: 11:00 a.m.
Guests must respect the internal rules of the Vacation Center.
Privacy Policy
Personal data is handled in accordance with Law 1581 of 2012 and our Privacy Policy.
The information will be used solely to manage bookings and contracted services.
Liability and Limitations
Cafam is not responsible for the loss of personal belongings.
Penalties apply for missed payment, late cancellation, or date changes.
Applicable Law
All operations are governed by the tourism laws of Colombia.
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3. Frequently Asked Questions (FAQ)
How can I make a reservation?
Through the website, Contact Center, or authorized offices. On the website, 100% payment is required to confirm.
What happens if I need to cancel my reservation?
– Within the deadline: full refund.
– After the deadline: penalty according to the voucher.
– No-show: charged according to Law 300 of 1996, Article 65.
Can I change my travel dates?
Yes, up to 3 date changes, subject to availability.
What happens in cases of force majeure?
No penalties apply if you present valid proof.
How is my personal data protected?
Your data is processed in accordance with Law 1581 of 2012 and our corporate privacy policy.
What are the check-in and check-out times?
Hotels: check-in at 4:00 p.m. · Houses: check-in at 6:00 p.m. · Check-out at 11:00 a.m.