Terms and conditions
Official website of Cafam Hotels
Cafam Melgar Vacation Center – Terms and Conditions
________________________________________
Index
1. Introduction
2. Booking Policy
Individual Reservations
Group and Event Reservations
Deadlines and Payments
Cancellations and Refunds
Modifications and Postponements
Force Majeure
3. Terms and Conditions
Website Use
Customer Rights and Responsibilities
Payments and Guarantees
Liability and Limitations
Personal Data Protection
Applicable Law
4. Water Park
5. Pet-Friendly Zone
6. Frequently Asked Questions (FAQ)
________________________________________
1. Introduction
This document outlines the rules for making bookings, payments, cancellations, and changes at the Cafam Melgar Vacation Center, ensuring transparency and clarity for all guests.
For more information and recreational activity schedules, visit: https://www.cafam.com.co/turismo
________________________________________
2. Booking Policy
Individual Reservations
Official booking channels: website, Contact Center, and authorized offices.
On the website, reservations are confirmed only after full payment (100%) of the total package cost.
Reservation conditions: https://www.cafam.com.co/turismo/centro-vacaciones-cafam-melgar
Group and Event Reservations
Applies to groups of 15 or more people, or when additional services (halls, activities) are included.
Payment: 30% within 3 days of booking, and the remaining 70% as follows:
– 30 days before the event during high season.
– 10 days before the event during low season.
Cancellation policy:
– 15 days before arrival in low season.
– 30 days before arrival in high season.
Holiday weekends require a minimum stay of 2 nights (Saturday and Sunday).
Cancellations and Refunds
– Cancellations made within the stated time limits: full refund.
– Cancellations made after the deadline: penalty according to the voucher.
– No-show: charged according to Law 300 of 1996, Article 65.
– For card payments, transaction fees may apply.
Modifications and Postponements
Up to 3 date changes are allowed, subject to availability.
Changes after the deadline may incur a penalty equal to the first night or the full package.
Force Majeure
No penalties apply in verified cases (natural disasters, certified emergencies, public order situations).
________________________________________
3. Terms and Conditions
Website Use
Guests must provide truthful and accurate information.
Online payments are processed through secure platforms.
Customer Rights and Responsibilities
Comply with the check-in schedules (4:00 p.m. at Kualamaná and Almirante hotels; 6:00 p.m. at Vacation Homes) and check-out (1:00 p.m. at any hotel unit).
Guests must follow the internal rules of the Vacation Center.
Payments and Guarantees
Payment terms and percentages may vary depending on the season.
Penalties apply for late payments or cancellations.
Liability and Limitations
Cafam is not responsible for the loss of personal belongings.
Some services may vary depending on operational availability.
News: https://www.cafam.com.co/turismo/centro-vacaciones-cafam-melgar
Personal Data Protection
Personal data is handled in accordance with Law 1581 of 2012 and our Privacy Policy.
Guests may exercise their rights through the channels indicated in the policy.
Applicable Law
All transactions are governed by current tourism regulations in Colombia.
________________________________________
4. Water Park
General hours: 9:00 a.m. – 5:00 p.m.
Maintenance closures:
– Low season: closed Monday and Tuesday.
– Holiday weekends: closed Tuesday only.
– High season: open every day.
________________________________________
5. Pet-Friendly Zone
Entry allowed for pets with up-to-date vaccination and deworming records (proof required).
Restrictions:
– Maximum height: 50 cm
– Maximum weight: 20 kg
– Up to 2 dogs per house and 1 per hotel room.
– The following breeds are not allowed: American Staffordshire Terrier, Bullmastiff, Doberman, Dogo Argentino, Fila Brasileiro, Neapolitan Mastiff, Pitbull Terrier, Bull Terrier, and American Bully.
Owner Responsibilities:
– Pick up waste and carry a hygiene kit.
– Leash required at all times; muzzle required for certain breeds.
– Pets must not be left alone in rooms or vehicles without notice.
– Hotel beds, towels, and linens cannot be used for pets.
– If a pet disturbs other guests or shows aggressive behavior, the stay may be terminated.
Additional Notes:
– Pets cannot be bathed in room bathrooms.
– Muzzles are required for the “Cafachivas” attraction.
– Pet-Friendly access does not apply to day-pass visitors.
See the rules here: https://www.cafam.com.co/turismo/centro-vacaciones-cafam-melgar/zona-pet
________________________________________
6. Current Promotion: T&C FEBRUARY MONTH PROMOTION
CAFAM MELGAR VACATION CENTER
The Cafam Melgar Vacation Center brings its Affiliates and Non Affiliates a special benefit to enjoy with the family:
Exclusive discount on lodging:
• 40% discount for categories A and B
• 30% discount for category C and non affiliates
Applies when purchasing the package with 3 meals included. Promotion valid for reservations made from February 10 to 25, 2026, for travel dates from February 10 to 27, 2026.
________________________________________
Where can you enjoy this benefit?
Lodging from Sunday to Friday, as follows:
• Kualamaná Hotel – Saturday checkout
• Almirante Hotel – Saturday checkout
Lodging from Sunday to Thursday, as follows:
• Vacation Homes – Friday checkout
________________________________________
Sales conditions and restrictions:
1. The discount applies to reservations created until 11:59 p.m. on February 25, 2026.
2. The discount applies only to reservations that include the 3 meal package.
________________________________________
Three meal package:
Vacation Homes – Almendro Plan includes:
• Lodging
• American breakfast
• CAFAM daily menu lunch
• CAFAM daily menu dinner
• Hotel insurance
Almirante Hotel – Almirante Plan includes:
• Lodging
• American breakfast
• Lunch with chef’s choice menu
• Dinner with chef’s choice menu
• Hotel insurance
Kualamaná Hotel – Yacambí Plan includes:
• Lodging
• American breakfast
• Lunch with chef’s choice menu
• Dinner with chef’s choice menu
• Hotel insurance
________________________________________
3. The discount does not apply to Food & Beverage.
4. It is not permitted to cancel previous reservations to create a new one with the promotion.
5. The plan requires a minimum purchase of 1 night.
6. The promotion applies to both affiliates and non affiliates.
7. If the guest wants an additional night that does not qualify for the promotion, the commercial codes corresponding to the desired plan or product must be used. This additional night will be charged at full rate.
8. The discount does not apply to weekend stays, holiday long weekends, Holy Week, mid year vacations, October recess week, and end of year season.
9. Reservation policies apply.
10. The discount cannot be combined with other discounts.
11. Conditions and restrictions apply.
12. If the guest requests to modify or postpone the reservation, it will be recalculated based on the 2026 rates (without the promotion).
13. Differential rates apply according to the affiliate’s category.
14. Subject to availability.
15. The promotion will be available through Cafam’s official channels:
WhatsApp: 317 438 6000 Opt. 6
Integral Line: 601 3077011 Opt. 2
Service Centers: cafam.com.co/noticias/centrales-servicio
Mobile Offices and Integral Offices (Trusted Advisor)
Reservation website: Hotelescafam.com
________________________________________
Index
1. Introduction
2. Booking Policy
Individual Reservations
Group and Event Reservations
Deadlines and Payments
Cancellations and Refunds
Modifications and Postponements
Force Majeure
3. Terms and Conditions
Website Use
Customer Rights and Responsibilities
Payments and Guarantees
Liability and Limitations
Personal Data Protection
Applicable Law
4. Water Park
5. Pet-Friendly Zone
6. Frequently Asked Questions (FAQ)
________________________________________
1. Introduction
This document outlines the rules for making bookings, payments, cancellations, and changes at the Cafam Melgar Vacation Center, ensuring transparency and clarity for all guests.
For more information and recreational activity schedules, visit: https://www.cafam.com.co/turismo
________________________________________
2. Booking Policy
Individual Reservations
Official booking channels: website, Contact Center, and authorized offices.
On the website, reservations are confirmed only after full payment (100%) of the total package cost.
Reservation conditions: https://www.cafam.com.co/turismo/centro-vacaciones-cafam-melgar
Group and Event Reservations
Applies to groups of 15 or more people, or when additional services (halls, activities) are included.
Payment: 30% within 3 days of booking, and the remaining 70% as follows:
– 30 days before the event during high season.
– 10 days before the event during low season.
Cancellation policy:
– 15 days before arrival in low season.
– 30 days before arrival in high season.
Holiday weekends require a minimum stay of 2 nights (Saturday and Sunday).
Cancellations and Refunds
– Cancellations made within the stated time limits: full refund.
– Cancellations made after the deadline: penalty according to the voucher.
– No-show: charged according to Law 300 of 1996, Article 65.
– For card payments, transaction fees may apply.
Modifications and Postponements
Up to 3 date changes are allowed, subject to availability.
Changes after the deadline may incur a penalty equal to the first night or the full package.
Force Majeure
No penalties apply in verified cases (natural disasters, certified emergencies, public order situations).
________________________________________
3. Terms and Conditions
Website Use
Guests must provide truthful and accurate information.
Online payments are processed through secure platforms.
Customer Rights and Responsibilities
Comply with the check-in schedules (4:00 p.m. at Kualamaná and Almirante hotels; 6:00 p.m. at Vacation Homes) and check-out (1:00 p.m. at any hotel unit).
Guests must follow the internal rules of the Vacation Center.
Payments and Guarantees
Payment terms and percentages may vary depending on the season.
Penalties apply for late payments or cancellations.
Liability and Limitations
Cafam is not responsible for the loss of personal belongings.
Some services may vary depending on operational availability.
News: https://www.cafam.com.co/turismo/centro-vacaciones-cafam-melgar
Personal Data Protection
Personal data is handled in accordance with Law 1581 of 2012 and our Privacy Policy.
Guests may exercise their rights through the channels indicated in the policy.
Applicable Law
All transactions are governed by current tourism regulations in Colombia.
________________________________________
4. Water Park
General hours: 9:00 a.m. – 5:00 p.m.
Maintenance closures:
– Low season: closed Monday and Tuesday.
– Holiday weekends: closed Tuesday only.
– High season: open every day.
________________________________________
5. Pet-Friendly Zone
Entry allowed for pets with up-to-date vaccination and deworming records (proof required).
Restrictions:
– Maximum height: 50 cm
– Maximum weight: 20 kg
– Up to 2 dogs per house and 1 per hotel room.
– The following breeds are not allowed: American Staffordshire Terrier, Bullmastiff, Doberman, Dogo Argentino, Fila Brasileiro, Neapolitan Mastiff, Pitbull Terrier, Bull Terrier, and American Bully.
Owner Responsibilities:
– Pick up waste and carry a hygiene kit.
– Leash required at all times; muzzle required for certain breeds.
– Pets must not be left alone in rooms or vehicles without notice.
– Hotel beds, towels, and linens cannot be used for pets.
– If a pet disturbs other guests or shows aggressive behavior, the stay may be terminated.
Additional Notes:
– Pets cannot be bathed in room bathrooms.
– Muzzles are required for the “Cafachivas” attraction.
– Pet-Friendly access does not apply to day-pass visitors.
See the rules here: https://www.cafam.com.co/turismo/centro-vacaciones-cafam-melgar/zona-pet
________________________________________
6. Current Promotion: T&C FEBRUARY MONTH PROMOTION
CAFAM MELGAR VACATION CENTER
The Cafam Melgar Vacation Center brings its Affiliates and Non Affiliates a special benefit to enjoy with the family:
Exclusive discount on lodging:
• 40% discount for categories A and B
• 30% discount for category C and non affiliates
Applies when purchasing the package with 3 meals included. Promotion valid for reservations made from February 10 to 25, 2026, for travel dates from February 10 to 27, 2026.
________________________________________
Where can you enjoy this benefit?
Lodging from Sunday to Friday, as follows:
• Kualamaná Hotel – Saturday checkout
• Almirante Hotel – Saturday checkout
Lodging from Sunday to Thursday, as follows:
• Vacation Homes – Friday checkout
________________________________________
Sales conditions and restrictions:
1. The discount applies to reservations created until 11:59 p.m. on February 25, 2026.
2. The discount applies only to reservations that include the 3 meal package.
________________________________________
Three meal package:
Vacation Homes – Almendro Plan includes:
• Lodging
• American breakfast
• CAFAM daily menu lunch
• CAFAM daily menu dinner
• Hotel insurance
Almirante Hotel – Almirante Plan includes:
• Lodging
• American breakfast
• Lunch with chef’s choice menu
• Dinner with chef’s choice menu
• Hotel insurance
Kualamaná Hotel – Yacambí Plan includes:
• Lodging
• American breakfast
• Lunch with chef’s choice menu
• Dinner with chef’s choice menu
• Hotel insurance
________________________________________
3. The discount does not apply to Food & Beverage.
4. It is not permitted to cancel previous reservations to create a new one with the promotion.
5. The plan requires a minimum purchase of 1 night.
6. The promotion applies to both affiliates and non affiliates.
7. If the guest wants an additional night that does not qualify for the promotion, the commercial codes corresponding to the desired plan or product must be used. This additional night will be charged at full rate.
8. The discount does not apply to weekend stays, holiday long weekends, Holy Week, mid year vacations, October recess week, and end of year season.
9. Reservation policies apply.
10. The discount cannot be combined with other discounts.
11. Conditions and restrictions apply.
12. If the guest requests to modify or postpone the reservation, it will be recalculated based on the 2026 rates (without the promotion).
13. Differential rates apply according to the affiliate’s category.
14. Subject to availability.
15. The promotion will be available through Cafam’s official channels:
WhatsApp: 317 438 6000 Opt. 6
Integral Line: 601 3077011 Opt. 2
Service Centers: cafam.com.co/noticias/centrales-servicio
Mobile Offices and Integral Offices (Trusted Advisor)
Reservation website: Hotelescafam.com